shipping policies
Shipping Policy for [Light of the world]
Thank you for shopping with us! We want your experience at [Light of the world] to be as smooth and enjoyable as possible, so we’ve put together some important details regarding our shipping process.
1. Shipping Locations
We are proud to offer shipping across the United States and select international locations. If you are located outside of the U.S., please contact us directly for shipping options and rates.
2. Processing Time
Orders are processed within 1-3 business days of receiving your order. Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods & Delivery Times
We offer a variety of shipping options, including standard and expedited shipping. Estimated delivery times are as follows:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 7-14 business days (depending on the destination)
Please note that delivery times are estimates, and we are not responsible for delays caused by the carrier or customs.
4. Shipping Costs
Shipping costs are calculated based on the weight of your order and the shipping method you select at checkout. We occasionally offer free standard shipping on orders which will be communicated on our website. You can view the shipping cost before completing your purchase during checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order’s journey and get updates on its expected delivery.
6. Damaged or Lost Items
If your package arrives damaged or is lost in transit, please contact us within 7 days of receiving your order. We will work with you to resolve the issue by either issuing a refund or sending a replacement, depending on the situation.
7. Address Errors
Please ensure that the shipping address you provide at checkout is correct. We are not responsible for any delays or non-delivery due to incorrect or incomplete addresses. If you notice an error in your address, please contact us immediately, and we will do our best to make corrections before the package ships.
8. P.O. Boxes & APO/FPO Addresses
We do ship to P.O. Boxes and APO/FPO addresses. Please select the appropriate shipping method for these types of addresses when checking out.
9. International Shipping
For international orders, customers are responsible for any customs fees, duties, or taxes that may apply upon arrival in the destination country. Please check with your local customs office for more information on potential charges before placing an order.
Thank you for choosing [Light of the world)—we're honored to serve you and help bring light into your life.
Blessings,
[Light of the world] Team